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Terms of Service

Effective July 17, 2026 · Last updated October 27, 2026

These Terms of Service ("Terms") govern access to and use of the Route Impact application and related services (the "Service"), operated under the name Route Impact ("Route Impact," "we," "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent ("you," "Customer").

If you do not agree to these Terms, do not use the Service.

1. The Service

Route Impact provides financial analysis tools for independent FedEx Ground contracted service providers, including settlement statement analysis, contract and rate-card comparison, settlement auditing, labor and fleet analytics, earnings trend tracking, email digests, and AI-assisted advisory features.

Route Impact is not affiliated with, endorsed by, or sponsored by FedEx Corporation or any of its subsidiaries. "FedEx" and related marks are trademarks of Federal Express Corporation, used here only to describe the documents and business relationships the Service analyzes. Your contractual relationship with FedEx is governed solely by your agreements with FedEx.

2. Accounts and eligibility

  • You must be at least 18 years old and able to form a binding contract. The Service is offered to businesses, not consumers.
  • You are responsible for the accuracy of your account information, for maintaining the security of your sign-in credentials, and for all activity under your account.
  • If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "Customer" refers to that organization.
  • You may invite users into your organization. You are responsible for their compliance with these Terms.

3. Your data

3.1 Ownership

You retain all rights to the documents and data you upload or connect to the Service — settlement statements, contracts and schedules, payroll and personnel data, profit-and-loss statements, fleet records, transaction data, and workspace documents ("Customer Data"). We claim no ownership of Customer Data.

3.2 License to us

You grant Route Impact a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data as necessary to (a) provide and maintain the Service, (b) prevent or address technical or security issues, (c) comply with law, and (d) create Aggregated Data as described in Section 7.

3.3 Your responsibilities

You represent and warrant that you have all rights necessary to upload Customer Data to the Service, including any consents required for personnel data (for example, driver names and compensation data contained in payroll files or settlement statements), and that your upload and our processing of it will not violate any law or any agreement you are party to, including your agreements with FedEx.

3.4 Sharing at your direction

If you direct us — in writing or through an in-product action — to share Customer Data with a third party you designate (for example, your accountant, consultant, insurance broker, or lender), we will do so on your behalf. Once delivered, that third party's use of the data is governed by your relationship with them, not these Terms, and we are not responsible for it. We never share identifiable Customer Data with third parties for their own purposes without your direction (see Section 7 for anonymized Aggregated Data and our Privacy Policy for service providers).

4. Subscriptions, billing, and trials

  • Paid features require an active subscription. Pricing, plan tiers, and included features are described at the point of purchase and may change with notice as described in Section 14.
  • New subscriptions paid by credit card include a 7-day free trial. A payment method is required to start the trial. Unless you cancel before the trial ends, the subscription begins automatically and the payment method on file is charged. If you cancel during the trial, you are not charged.
  • New subscriptions paid by debit or prepaid card do not include a free trial: the first billing period is charged when you sign up. If you cancel by 11:59 p.m. Pacific time on the seventh day after the day you sign up, we refund that first payment in full and the subscription ends immediately. Features that are not part of the free trial become available once that period has passed.
  • Payments are processed by Stripe, Inc. We do not store full payment card numbers.
  • Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time via the billing page; except as described above for debit and prepaid cards, cancellation takes effect at the end of the current billing period.
  • Except where required by law or as described above for debit and prepaid cards, fees are non-refundable; cancelling stops future renewals but does not refund the current period.
  • If payment fails, we may suspend access to paid features after a reasonable dunning period.

5. Acceptable use

You will not, and will not permit anyone to:

  • use the Service to violate any law or third-party right;
  • upload data you do not have the right to upload;
  • reverse engineer, scrape, or access the Service by any means other than the interfaces we provide;
  • probe, breach, or test the vulnerability of the Service, or circumvent any access or rate limits (rate limits apply to AI-assisted features);
  • resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement;
  • use the Service to develop a competing product;
  • upload malicious code or interfere with the Service's operation;
  • misrepresent audit findings or Service outputs as statements or determinations made by FedEx.

If you are a consultant, accountant, or other adviser who wants to use the Service on behalf of multiple contractor clients, contact us — multi-client and partner arrangements are available by written agreement.

6. Analyses, audit findings, and AI outputs — for review, not guarantees

This section is central to how the Service works. Please read it.

6.1 Findings are flagged for your review

The Service compares your settlement statements against your contract documents and historical patterns, and flags differences for your review. A flagged finding — including any estimated dollar amount associated with it — is a starting point for your own investigation, not a determination that FedEx or any other party underpaid, overpaid, or breached any agreement. Rate changes, contract amendments, multi-entity statements, timing differences, and document parsing limitations can all explain a flagged difference.

6.2 No guarantee of accuracy or recovery

Analyses depend on the completeness and accuracy of the documents you upload and on automated parsing of those documents. We do not warrant that any analysis, audit finding, benchmark, projection, or trend is accurate, complete, or current, and we do not guarantee that any flagged amount is recoverable or will be recovered.

6.3 Not professional advice

The Service, including its AI-assisted advisory features, provides informational tools only. Nothing in the Service is legal, tax, accounting, investment, or other professional advice, and no attorney-client, accountant-client, or fiduciary relationship is created. Consult qualified professionals before acting on any output, including before initiating any dispute with FedEx.

6.4 AI-generated content

Portions of the Service are generated by artificial intelligence models. AI outputs may be incorrect, incomplete, or misleading despite our design efforts. You are responsible for verifying AI outputs before relying on them. AI outputs are provided under the same disclaimers as the rest of the Service.

6.5 Your decisions

You retain sole responsibility for business decisions made using the Service, including whether and how to raise any question with FedEx. The Service does not communicate with FedEx on your behalf.

7. Anonymized aggregate data

We may create and use data that has been aggregated across multiple customers and anonymized so that it does not identify you, your business, any individual, or any specific contracted service area ("Aggregated Data") — for example, industry benchmarks such as average revenue per stop among operations of a similar size.

  • Aggregated Data is derived from Customer Data but never includes names, contact details, contract identifiers, service area codes, or any other information that could reasonably identify a customer or individual.
  • Benchmarks and statistics are only computed over cohorts of at least 8 organizations, so that no customer's data can be singled out or re-identified.
  • We may use Aggregated Data to operate, improve, and market the Service, including providing benchmarking features to customers.
  • We may also license or share Aggregated Data with third parties — for example, industry partners such as insurers, lenders, consultants, or research organizations — provided it remains subject to the anonymization and minimum-cohort protections in this Section at all times. We never license or sell identifiable Customer Data or personal information.
  • Aggregated Data does not include Customer Data itself, which remains subject to Section 3 and our Privacy Policy.
  • This section survives termination as to Aggregated Data already created, which cannot be traced back to you.

8. Privacy

Our collection and use of personal information is described in the Route Impact Privacy Policy. By using the Service you consent to that collection and use.

9. Intellectual property

The Service — including software, design, prompt architecture, benchmark methodology, and documentation — is owned by Route Impact and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. Feedback you provide may be used by us without restriction or obligation.

10. Confidentiality and security

10.1 Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only as needed to perform under these Terms. Customer Data is your confidential information. This section does not restrict Aggregated Data as described in Section 7.

10.2 Security

We will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data, including encryption in transit and at rest, role-based access controls, organization-level data isolation, and audit logging of staff administrative access, as further described in our Privacy Policy. No security program eliminates all risk, and we do not warrant that the Service will be free of unauthorized access.

10.3 Breach notice

If we become aware of unauthorized access to or disclosure of your Customer Data, we will notify you without undue delay after confirming the incident, provide information reasonably available to us about its nature and scope, and take reasonable steps to mitigate and prevent recurrence. This notice commitment applies in addition to any notification required by applicable law.

11. Data retention and deletion

  • You can delete individual analyses and documents in the app at any time.
  • Upon written request or account closure, we will delete Customer Data associated with your account within 30 days, except for (a) billing records we must retain for tax/accounting purposes, (b) minimal records needed to enforce these Terms or comply with law, and (c) Aggregated Data per Section 7.
  • Backups roll off on our standard backup retention schedule (currently 30 days) after deletion from live systems.

12. Termination and suspension

  • You may stop using the Service and cancel your subscription at any time.
  • We may suspend or terminate access for material breach of these Terms (including non-payment) with notice reasonable under the circumstances, or immediately where required to protect the Service, other customers, or comply with law.
  • Upon termination, your right to use the Service ends. Sections 3.1, 6, 7, 9, 10, 11, 13, and 15 survive.

13. Disclaimers; limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR ANY DECISION, DISPUTE, CLAIM, OR OUTCOME BETWEEN YOU AND FEDEX, INCLUDING ANY RELIANCE ON AUDIT FINDINGS OR OTHER SERVICE OUTPUTS IN SUCH MATTERS.

Some jurisdictions do not allow certain warranty disclaimers or liability limitations; in those jurisdictions, these provisions apply to the maximum extent permitted.

14. Changes to the Service and these Terms

We may modify the Service over time. We may update these Terms by posting the revised version and, for material changes, notifying you by email or in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

15. General

  • Governing law and venue: These Terms are governed by the laws of the State of Illinois, excluding conflict-of-law rules. Exclusive venue for any dispute is the state and federal courts located in Illinois, and each party consents to personal jurisdiction there.
  • Indemnification: You will defend and indemnify Route Impact against third-party claims arising from Customer Data or your breach of Section 3.3 or Section 5.
  • Assignment: You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Notices: We may provide notices by email to your account address or in-app; legal notices to us go to support@routeimpact.ai.
  • Severability; waiver; entire agreement: If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and your plan's order details, are the entire agreement regarding the Service.

16. Contact

Route Impact
Email: support@routeimpact.ai